Recent Posts

City of Coachella ChristmasTree

12/15/2017 (Permalink)

Community City of Coachella ChristmasTree Its Christmas in Coachella

At SERVPRO of Indian Wells we are not only involved in residential and commercial services we also assist at a civic level. At one point our marketing manager Chris Bennett was the president of the Coachella Chamber of commerce. Ever since that honor he has attended as many functions as possible due to the strength of that connection.

In this Picture we see the Coachella Christmas tree pre-lighting, this is a fun event where the chamber and city team up to bring some Christmas cheer to the residents. They serve up Pan Dulce to the crowd-goers as well as delicious champurado (think Mexican egg nog).

This is a way that we connect with our area to show that we are there in good times and challenging ones as well.

Ceiling Collapse at vacant commercial building

12/14/2017 (Permalink)

Water Damage Ceiling Collapse at vacant commercial building Collapsed Ceiling

At SERVPRO of Indian Wells we assist with water damage work on a daily basis. Sometimes this work is located at vacant commercial properties, this type of property can present challenging work. If the property does not receive routine inspections or proper maintenance then it can incur major repair issues that far out-way the normal cost of ownership.

In this picture we see a property that has been affected by a break-in where the thieves stole copper piping and fixtures. Not only did the owner lack a security system to monitor for such events, the lack of an alert allowed the damage to progress. The result of this theft was that the ceiling collapsed from over-saturation and the repair bill also increased. Add to this scenario the fact the insurance company can view the nature of this damage as negligent or owner absenteeism.

Make sure to inspect and protect your property, otherwise you can find your insurance unwilling to cover losses.

Thousand Palms Xmas party

12/14/2017 (Permalink)

Community Thousand Palms Xmas party Xmas with 1000 Palms Chamber

At SERVPRO of Indian Wells we enjoy community involvement. We live in an area with nine cities that feel like one great big city with many facets.

One of our smaller communities is the northern city of 1000 Palms, this is a great group with a down home feel. Whenever we get a chance to attend an event we know we are in for a treat. The CEO William Senso always makes his way to many of the valleys events, so it is nice to return the favor and attend his organizations event.

In this picture we see a shot of their annual Christmas party, they offer good food and a very entertaining gift basket raffle. This year’s event was held at the local Rabobank. We even had a guest appearance from Eduardo Garcia from our local state assembly.

Merry Christmas

Computer Fire

12/11/2017 (Permalink)

Fire Damage Computer Fire Burnt monitor

At SERVPRO of Indian Wells we are equipped to handle fire restoration. This type of work can be very difficult because the nature of the damage can be so diverse. Is it a simple kitchen fire with an organic source? Or is it a complex industrial fire with chemical and electrical concerns? Either way we are ready to assist our clients.

In this shot we see a computer fire that started with the monitor overheating. This type of fire leaves a very strong odor and can also have toxic fumes. After the fire is put out the material continues to off-gas, this off-gassing is normally the source of the odor and as a provider we cannot remedy odor issues until the source of the odor has been removed.

Floating Carpet?

12/11/2017 (Permalink)

Water Damage Floating Carpet? Carpet being Floated

At SERVPRO of Indian Wells we like to showcase some of the many process we use to restore items rather than replace them. The key to helping both the client and the Insurance Company are providing great service and keeping cost low. One of the ways we reduce cost is to restore rather than replace.

In this picture we see a section of carpet being 'floated', floating is when an air mover is used to push air underneath a carpet to aid in drying it after a water damage. This is not an option in every scenario, but if the water is category 1, and does not contain any potential health concerns then we can dry it in place. This saves the carpet from having to be replaced which can be very costly.

Flooded Hallway

12/11/2017 (Permalink)

Storm Damage Flooded Hallway Water in the hallway

At SERVPRO of Indian Wells we are capable of handling any size disaster. When we experience a localized catastrophe we can deploy the necessary personnel to assist with the problem. Storm issues are different from a normal water damage, since there are many people affected and the water carry’s a lot contaminants the material affected has to be cleaned or removed.

In this picture we see a shot of flooded hallway in a residence. There is several inches of standing water and sometimes the team is not able to extract the water until the water from outside has receded and drained. When this occurs the material exposed to water can sustain a large amount of damage and instead of restoring we are basically removing. This makes storms a very difficult project.

Local Bank with water damage

12/8/2017 (Permalink)

Commercial Local Bank with water damage Inside the Vault

At SERVPRO of Indian Wells we encounter situations that require some discretion through-out the course of our duties.

In this picture we see a how a roofing issue has created a water damage at a local bank. The inside of the banks vault has sustained standard water damage concerns, Wet carpet and drywall. We extracted the water and placed the appropriate drying equipment until the site was dried.

If left unattended the resulting water could cause a mold issue within 24-72 hours. When water damage is left to its own devices it can create additional secondary damage. This damage can go uncovered because the insurance company looks at this situation a potential negligence. Make sure you get your emergency addressed in a timely manner, by a qualified restoration or mitigation expert.

Carpeting Concerns

12/8/2017 (Permalink)

Water Damage Carpeting Concerns Water Damaged Carpet

At SERVPRO of Indian Wells our everyday duties consist of evaluating what can be saved or restored after the damage has occurred. When you are exposed to as many of these situations as we are you have to understand the limits of your ability. You don’t want to over promise the customer and you want to minimize the cost of the claim.

In this picture we see carpeting that has been delaminated by a water damage, it is non salvageable. The backing on most carpeting is secured by glue that is water based, when this glue comes into contact with water for enough time it separates. If this separation occurs then the carpet loses its ability to stretch when it is being reattached and cannot be reinstalled.

This is another of the concerns that a client should have on prolonging the response time and starting mitigation on a water damage.

Avian Feces clean-up

12/8/2017 (Permalink)

Biohazard Avian Feces clean-up Birds in the shop

At SERVPRO of Indian Wells we provide a variety of clean-up services to our clients- Water, Fire, Mold, General Cleaning, HVAC, Tree removal and Bio-Hazard. Bio Hazard encompasses a broad spectrum of clean-up work from small blood stains to crime scene clean-up and animal based clean-up.

In this picture we see a commercial property that has experienced a small roof collapse. The roof collapse was minor as the opening was used by birds to then nest at the site. During the nesting the birds left a large volume of feces throughout the building which presented cleaning and heakth concerns. Birds are known to carry certain viruses or pathogens which can cause severe medical issues.

Warning: If you inhale the feces during clean-up you can possibly contract a virus. This is why you should let a trained professional with the appropriate personal protection equipment, namely a full face respirator, handle the clean-up.

Commercial Board-up

12/8/2017 (Permalink)

Commercial Commercial Board-up Repaired broken window at a business

At SERVPRO of Indian Wells we work on commercial projects all the time. Sometimes the projects can be large in scale , a flooded country club, or they can be minor, a broken rear office window. Either way we are there to help when the client needs us.

In this picture we see a shot of a rear office window that had been repaired after a break-in. Besides securing the building for safety concerns, the other issue that is presented is broken glass. If the window is broken from the outside chances are that there will be glass inside if the room is carpeted, even low-rise commercial carpeting, there is no way to guarantee that all the glass has been removed. So unfortunately the occupant may have to replace the carpet because of glass shards that are lodged in the fibers of the carpet.

Always work with a professional when dealing with any damages that require restoration. Most companies will inspect and offer verbal opinions on what may be done.